Popular Articles

  1. How do I access Catholic Social Media?

    Our service is located at csm.prengersolutions.com . If you are trying out our service, click on the link to begin a four-week free trial with no financial commitment. If you are already a subscriber, enter your email address and log in. If you do ...
  2. Diocesan User Roles

    There are three types of diocesan users in Catholic Social Media, each with different permissions within the diocesan subscription. Below is a full list of each type of user and the permissions that user has. Diocesan Owner(s) Full rights t...
  3. How to Avoid Unwanted Characters in Post Copy: HTML vs Plain Text

    To ensure your copy shows up exactly how you expect, we recommend putting it into a plain text editor like Notepad, then copy/pasting it into Catholic Social Media. Sometimes when text is copied from other sources like websites, it picks up HTML fo...
  4.  Whitelisting Catholic Social Media to Receive Our Emails

    Because emails from Catholic Social Medai often contain pictures and links, they can get misidentified as spam by your email provider.  Here’s what you can do to make sure that doesn’t happen:  Gmail:  Move any message from the @...
  5. Do Parishes Need Hashtags?

    We get this question a lot – “The church down the street has its own hashtag. It seems to be everywhere. Should we be doing the same?” In short…yes! Like a parish mission statement, logo, website address, or Facebook vanity URL, a parish hashtag ca...
  6. How to Upload Multiple Images in One Post (for dioceses) New

    Multiple image uploads (or carousels) are posts with more than one image or graphic. You can upload up to ten images within a single post on Catholic Social Media for your parishes. Posts with four or less images can be published to Facebook, In...
  7. Scheduling in CSM vs. Facebook

    When I go to Calendar, I don’t see every post I’ve published on Facebook/Twitter/Instagram. Why is that?  Our service does not take historical data from Facebook, Twitter, or Instagram and display it. When I go to Facebook/Instagram/Twitter’s s...
  8. How to Set Start and End Dates for Your Resource Categories

    Resource categories can now be automatically archived with dates! All categories will have a start and end date, so you can schedule things in advance and trust they'll be archived at the appropriate time. To set a start and end date, just click...
  9. Everything You Need to Know as a Third-Party Content Creator

      Introduction Catholic Social Media now supports third-party content creator logins, making it easier for partners and creators to create and distribute content to thousands of parishes and dioceses across the country. This guide walks...
  10. Resource Release Schedule

    The Catholic Social Media team regularly updates the Resources section of the platform for Parish Premium subscribers. Though there are exceptions, you can expect this seasonal schedule to apply broadly. We've kept to this schedule since 2019: ...